Zendesk
by Zendesk, Inc.
Customer Support Free trial For 5–500 Employees businesses
Ratings
4.3 / 5
BTV editorial rating
How we rate
Editorial rating based on public vendor documentation, published pricing, and aggregate user-review signals. Not sponsored; affiliate relationships disclosed where present.About Zendesk
<p>Zendesk is the reference platform for ticket-based customer support, with omnichannel intake (email, chat, voice, social), a polished help-center builder, and increasingly capable AI agents.</p><p>It is priced per agent and can get expensive as teams grow, but its app marketplace and reliability keep it the safe default for scaling support.</p><p>Details summarized from the vendor's official website (<a href="https://www.zendesk.com/" rel="noopener nofollow" target="_blank">source</a>). Pricing changes frequently — confirm current plans and terms on the vendor's pricing page before purchasing. BTV's editorial rating reflects independent research of public documentation and user reviews; some tool links on BTV may be affiliate links, disclosed where used.</p>
Pricing
Suite plans per agent/month
Free trial: Yes
Key features
- Ticketing system
- Help center/knowledge base
- Live chat and messaging
- AI agents
- Reporting
Integrations & platforms
Platforms
Web
iOS
Android
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