Help Scout
by Help Scout Inc.
Customer Support Free trial For 1–100 Employees businesses
Ratings
4.5 / 5
BTV editorial rating
How we rate
Editorial rating based on public vendor documentation, published pricing, and aggregate user-review signals. Not sponsored; affiliate relationships disclosed where present.About Help Scout
<p>Help Scout keeps support feeling like plain email — customers never see ticket numbers — which suits small brands that want warm, personal service at scale.</p><p>Its shared inbox, Docs knowledge base, and Beacon widget cover most SMB needs at a friendlier price than enterprise help desks.</p><p>Details summarized from the vendor's official website (<a href="https://www.helpscout.com/" rel="noopener nofollow" target="_blank">source</a>). Pricing changes frequently — confirm current plans and terms on the vendor's pricing page before purchasing. BTV's editorial rating reflects independent research of public documentation and user reviews; some tool links on BTV may be affiliate links, disclosed where used.</p>
Pricing
Per-user monthly plans
Free trial: Yes
Key features
- Shared inbox
- Docs knowledge base
- Beacon live chat widget
- Customer profiles
- Satisfaction ratings
Integrations & platforms
Platforms
Web
iOS
Android
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